CenturyLink offers free Emergency Call Forwarding and other services to customers impacted by Hurricane Harvey

CenturyLink offers free Emergency Call Forwarding and other services to customers impacted by Hurricane Harvey

HUMBLE, TexasCenturyLink, Inc. (NYSE: CTL) announces it is offering Emergency Call Forwarding for 90 days free of charge to residential and small business customers impacted by the recent flooding and damage caused by Hurricane Harvey.

The service allows customers in the communities listed below, who have been displaced from their home or business due to Hurricane Harvey, to receive their home or business phone calls on an alternative number, helping them keep in touch with family and business associates:

  • Atascocita
  • Humble
  • Kings Crossing
  • Kingwood
  • Porter
  • Porter Heights
  • South Humble
  • Port Aransas
  • West Columbia

Emergency Call Forwarding service allows calls to be forwarded to a wireless or landline phone of the customer’s choice. To activate this service, customers can call the CenturyLink repair center and identify themselves as a customer affected by the flood.

Residential customers – 800-788-3600

Small business customers – 800-786-6272

Customers can also request this service on the CenturyLink Facebook page or by tagging @CenturyLinkHelp on Twitter.

 Additional services that are available free of charge include:

  • Standalone Voice Messaging /Anywhere Voice Messaging: Residential customers can create a standalone voicemail box to receive messages from family and friends.

  • Suspend service: Your service can be temporarily suspended and a recording will direct callers to another number of your choice. 

  • Transfer of service: If you cannot return to your home or business soon, your service can be transferred to another location.

To further support victims of the hurricane, CenturyLink made a disaster relief donation to the American Red Cross Greater Houston Chapter and also communicated with employees on ways to donate to disaster relief agencies of their choosing.

About CenturyLink

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.