Convergys Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements for Healthcare Clients

  CINCINNATI, Ohio–Convergys Corporation (NYSE: CVG), a global leader in customer management, announced today their call recording platform has earned Certified status for information security by HITRUST.

HITRUST CSF Certified status demonstrates that the organization’s call recording platform (Verint®) has met key regulations and industry-defined requirements and is appropriately managing risk. By including federal regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

Convergys, with a global footprint in over 58 countries serves all aspects of the healthcare industry. Our Healthcare Vertical supports leading health plans, Pharmacy Benefit Manager, Retail Pharmacy, Medical Supply/Device companies, and Pharmaceutical organizations. We provide live agents, chat and back office support services, in addition to digital technologies, and automation that drive improved efficiencies, and reduce customer effort. 

“This is an exciting next step in the evolution of our healthcare support services.  When clients trust Convergys to support their operations, they can be confident that Convergys adheres to the strict requirements of the HITRUST CSF framework to keep their information safe and secure,” said Frank Madeo, Vice President of the Healthcare Vertical.

“HITRUST has been working with the industry to ensure the appropriate information protection requirements are met when sensitive information is accessed or stored in a cloud environment. By taking the steps necessary to obtain HITRUST CSF Certified status, Convergys is distinguished as an organization that people can count on to keep their information safe,” said Ken Vander Wal, Chief Compliance Officer, HITRUST.

About Convergys

Convergys delivers consistent, quality customer experiences in 58 languages around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees in 33 countries around the world. Visit to learn more.