The Journey to Becoming a High-performance Organization

Overview: High-performance organizations constantly seek to improve how their software is developed and delivered. They coach their developers like high-performance athletes, setting goals, providing fast feedback and empowering them to take greater responsibility in delivering value their customers care about. Compuware’s 23rd consecutive quarterly release assists in these efforts with a new integration which allows developers to set up test data directly in automated test environments, giving them more control over testing and faster feedback while ensuring test data consistency, accuracy and security.

 
No matter the industry, high-performing IT organizations share a maniacal obsession with continuously delivering value their customers care about. These organizations understand that their always beautifully, wonderfully dissatisfied customers are constantly looking for easier, better, faster—and they enthusiastically embrace that challenge as an opportunity to deliver and delight. Further, high-performance organizations are not only obsessed with delivering value, they make it a part of their competitive strategy to constantly look for ways to improve how the daily work gets done, searching out and eliminating bottlenecks and time wasted on manual execution of common, repetitive tasks to accelerate software delivery.

Yin and Yang: Product Management and Engineering

There is a natural push and pull in every great collaboration as partners work toward a shared goal. High-performance organizations cultivate a healthy and productive tension between Product Management and Engineering in service to their precious customers. Product managers/owners attune themselves to the needs and expectations of their end users. They are indefatigable in their research and assessment of feasibility, viability and usability of new capabilities, while being passionate advocates for getting features that matter to customers out of the backlog. Engineering—the purveyors of innovation—must find a balance between delivering those urgently needed features with the ongoing imperative to resolve maintenance, defect and tech-debt related challenges. Development leaders navigate these challenges by encouraging and empowering their developers to take greater ownership and responsibility for continuously improving the end-to-end velocity, quality and efficiency of their software delivery process.

Clear the Path and Empower

High-performance IT leaders also know that in the Age of Software, they have to treat their developers like high-performance athletes—set goals, measure outcomes, provide fast feedback to coach through successes and failures and aggressively remove all barriers towards improvement. In doing so, they empower their developers with a preferred DevOps toolchain with intrinsic automation, so they can focus 100 percent on creatively meeting customers’ needs. These leaders also embrace a growth mindset, create a collaborative and supportive culture, and continuously leverage data and trends to nudge their developers toward maximum productivity. To this end, they run interference for their developers. For example, manual testing remains the single biggest bottleneck to reducing the time taken to go from code committed to code successfully running in production and delighting customers (Lead Time). By attacking manual testing head-on, Development leaders coach by example, removing the biggest daily impediment that prevents developers from doing their number one job: delivering value customers care about.

How Compuware Helps

Last quarter we announced automated shift-left performance testing capabilities that enable developers to gain fast feedback on performance problems by automatically taking a performance measurement as part of the CI/CD pipeline. Today, we are further empowering developers with a new integration between Topaz for Enterprise Data and Topaz for Total Test that enables developers to set up test data directly in automated test environments, ensuring the consistency, accuracy and security of test data. Instead of relying on DBAs or other team members, developers can now properly set up databases and get fast feedback on their code, further shifting testing left.

Becoming a high-performing organization doesn’t happen by accident, and the need to improve never ends. As an organization, you have to constantly examine what you’re doing and how it can be done better, and seek new ways to increase the development velocity of features that will help your customers do their jobs better. Just as we’ve done for 23 consecutive quarters, Compuware will continue to find ways to do the same for you.

 
This post originally appeared on LinkedIn.



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