The Net Promoter® Education Difference

The Education Difference Education.  This is not normally a touchpoint along the customer journey that most people think of when describing the main interaction points with a company.  However, at Micro Focus we operate a very different Customer Experience model to the industry normal.  We statistically analyse which touchpoints along the customer journey provide the… View Article Read the original article

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Micro Focus Blog Post Rocking the Net Promoter®. STILL.

Latest Net Promoter® Score Results Today, I’m going to take a look at the latest Micro Focus Net Promoter® Score (NPS) Competitive Benchmark Results. (a) NPS Results We run our competitive benchmark program quarterly using rolling data. In the latest dataset, which I highlight is double-blind and contains a very large sample size of over 15,000… View Article Read the original article

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