Becoming Agile in Technical Support

Overview: Technical support groups, just like the businesses they serve, can benefit greatly from adopting Agile practices. Keeping your Compuware software current and leveraging zAdviser data can help provide maximum value to your end users and your organization as a whole.   This message is for mainframe Technical Support, more specifically, the managers of the Technical Support Groups in mainframe shops, and their business sponsors who are responsible for resource allocation. It’s a message about investment and returns on investment, it’s about continuous improvement, and it’s a tough message about…

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Compuware CSI Case 1: Remote Workforce Performance Metrics

Overview: In the first episode of the Compuware CSI: Customer Success Investigators podcast, the team examines how development organizations are adapting to the lockdown, how Compuware’s processes and tools have enabled it to maintain productivity levels with a remote workforce, and the role of metrics in adjusting to changing circumstances. Just as animals must adapt to their environment for survival, organizations must react to changes in technology, markets, and work environments. We’ve all heard the adage, attributed to Greek philosopher Heraclitus, that “the only constant is change.” What makes the…

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Are You a High-Performing Development Organization?

Overview: High-performing organizations know that it’s possible to achieve Agile and DevOps on the mainframe. Continuous improvement of software delivery quality, velocity and efficiency relies on the gathering and analysis of meaningful data. Compuware’s zAdviser provides meaningful data and insight to help organizations set goals and measure KPIs so those goals can be achieved. “High performance” in mainframe software delivery velocity, quality and efficiency has changed radically in the last five years. As the mainframe becomes more strategically relevant, IT departments are asking “How do we know what good looks…

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